FREQUENTLY ASKED QUESTIONS

To secure the Booking of a tour, pre-payment in full should be done via wire transfer or PayPal.
In case of wire transfer, bank fees are the responsibility of the client.
In case of payment via PayPal, an additional fee of 5% will be applied.
Please note:
The tour will run rain or sunshine
Virtual Tours only will not take place in case of rain

Cancellations made up to 11 days prior to the Tour’s departure will receive a full refund.
Any cancellation made between 10 and 3 days prior to the Tour’s departure will be charged 50% of the total price.
Any cancellation made during the 2 days prior to the Tour’s departure will be charged 100% of the total price.
All refunds have to be considered minus PayPal or Bank fees.

We are Licensed Tour Guides of Venice. This means we have passed a challenging examination to assess our knowledge of the city and our historical, artistic and linguistic competences. To choose a Licensed Tour Guide guarantees the quality of your visit and helps you in different situations like skipping the line to get inside museums.

Licensed Tour Guides must show a badge with picture, name and registration number:

In Italy it is illegal to lead tours without an official license.

The meeting-point indicated in our itineraries can be modified. We can pick you up at your hotel or meet you in a different location, as you prefer. To meet in a periferal area might include an extra charge that will be discussed in advance.

Cancellations made up to 11 days prior to the Tour’s departure will receive a full refund.
Any cancellation made between 10 and 3 days prior to the Tour’s departure will be charged 50% of the total price.
Any cancellation made during the 2 days prior to the Tour’s departure will be charged 100% of the total price.

The visit is confirmed in case of rain, flocking or other bad weather.

Venice requires comfortable clothing. Moreover, you need a good pair of shoes. Don’t forget that Venice is a pedestrian city!

Please also remember that to visit the churches of Venice, Ladies need to cover their shoulders and legs (no shorts or mini-skirts nor sleeveless T-shirts are allowed).

Backpacks are forbidden inside most museums, inside the Doge’s Palace and inside the Basilica of St. Mark. To facilitate the visit it would be better to leave your backpack at the Hotel. Otherwise you will need to leave it at the museum’s checkroom (free of charge).
On board of water-buses and in crowded locations backpacks must be held in hand not carried on a shoulder.

The Basilica of St. Mark is the most visited monument of Venice. It is also a Catholic church and some basic rules must be respected. Ladies’ shoulders and legs must be covered no shorts or mini-skirts nor sleeveless T-shirts are allowed). Men can’t wear hats. Backpacks must be left before entering the church at a nearby deposit (free of charge). No pictures or videos are allowed. People are invited to respect the silence.

The guide has a ‘skip the line’ pass.. The cost is € 2,00 each and is not included in the itineraries costs.

What is a flood in Venice? It is a tide higher than usual and it is called ‘Acqua alta’, which means ‘High Water’.

Usually it is a light flood – only a few inches high – and it disappears within a couple of hours.

The ‘Acqua Alta’ season starts in November and ends in March, but the risk of getting wet feet is all year long! What to do? The best is to buy a nice pair of rubber boots and keep on walking through the city, like Venetians do!

In case of a higher flood the main areas of Venice (Rialto and Saint Mark’s Square) are crossed with raised wooden walkways.

If you need our advice on where to sleep or where to eat, don’t hesitate to contact us by email or via the website!

Venice is entirely pedestrian and there are no written rules on ‘how to walk’ and behave. But each Venetian knows that the traffic moves on the right side of a street, that there are no ‘one ways’ in Venice, that if you stop in the middle of a intersection or on the top of a bridge or sit on the steps you create a ‘traffic jam’!

All visitors are invited to respect the daily life of the city and follow these very simple rules!

Venice has a system of public transport on water. We have a water-bus instead of a bus. It is called ‘vaporetto’.

There are several lines that cross the entire city and reach the main islands. It is possible to buy tickets for one or more days. For more info: www.avmspa.it.

Important! In Venice you can walk everywhere. You need to take a water-bus only if you want to visit the islands of the lagoon.

A good alternative to water-buses can be the water-taxi. The minimal fare is € 70,00 and varies according to the destination and the number of people.

Venice is aceessible also to people with reduced mobility. Thanks to an effective public transport policy almost 70% of the city can be reached and visited. A special price of € 1,50 is applied for wheelchair users and is comprehensive of the possible accompanying person’s fare.

For more information visit this website.